Frequently Asked Questions

Using Glucocil

Glucocil Ingredients, Quality, and Safety

Ordering

  • From any page on Glucocil.com, click on the orange order button.

  • For overnight delivery of Glucocil, we suggest ordering Glucocil at GNC.com or Amazon.com.

  • We accept the following payment methods: Visa, MasterCard, American Express, Discover. For your added convenience, we also accept PayPal (except for Autoship orders).

  • We can’t accept checks or money orders for Glucocil samples or Autoship orders.

  • All orders through Glucocil.com are secured by VeriSign, the leading Internet security provider, with an SSL 40-bit encrypted order form.

  • Once you click “submit order” on the final shopping cart page, an “Order Confirmation Email” will be sent to the email address that you provide on the shopping cart page. Once we have shipped your order, an “Order Shipment Email” will be sent.

  • Yes.

  • Your package will arrive within 3-5 business days via United States Postal Service Priority Mail.

  • Any of our products that are damaged during shipping will be replaced at no charge within 30 days of the order date. Save the package and all contents, and for fastest service call Neuliven Health Customer Service toll-free (888) 406-7101, Monday – Friday, 9 am – 5 pm Pacific Time.

  • For shipments outside the United States, please email customerservice@neulivenhealth.com.

  • Should you experience any problems with your order, please contact Neuliven Health Customer Service within 30 days of purchase, so that we may correct it in a timely manner.

  • Every supply of Glucocil comes with our 30-day Money Back Guarantee. If Glucocil does not meet your expectations, you can return it within 30 days of the order date for a full refund of the product price. To be considered for reimbursement, purchased products may be opened or unopened and must be in the original packaging. To return Glucocil, you must first call us at 1-888-406-7101, and you will be given a Return Merchandise Authorization (RMA) number. To receive your refund, you must postmark your return within 30 days of the order date. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the box. Our shipping department is NOT allowed to accept any packages without an RMA number. After the shipping department receives your return, it generally takes your bank 3-5 business days or less to process your refund.

Other Information

  • Every supply of Glucocil comes with our 30-day Money Back Guarantee. If Glucocil does not meet your expectations, you can return it within 30 days of the order date for a full refund of the product price. To be considered for reimbursement, purchased products may be opened or unopened and must be in the original packaging. To return Glucocil, you must first call us at 1-888-406-7101, and you will be given a Return Merchandise Authorization (RMA) number. To receive your refund, you must postmark your return within 30 days of the order date. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the box. Our shipping department is NOT allowed to accept any packages without an RMA number. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for this return to be posted to your account, depending on your financial institution.

  • For fastest response, please call Neuliven Health Customer Service toll-free (888) 406-7101, Monday – Friday, 9 am – 5 pm Pacific Time. Or, email customerservice@neulivenhealth.com.

  • No. Unlike most companies who formulate products for several health concerns, Neuliven Health is strictly focused on blood sugar management. Because of this glucose control specialty, we are able to produce the most researched and effective formula.

  • You may qualify for reimbursement if you have a Flexible Spending Account (FSA) and your healthcare practitioner provides a written directive for Glucocil. With your order, Neuliven Health provides a receipt, which should be submitted along with an FSA claim form. Check with your FSA Administrator or Human Resources department.
  • We welcome your inquiry. Please email medicalaffairs@neulivenhealth.com.
  • Please email our distribution program manager at distribution@neulivenhealth.com.
  • Please email our media contact at media@neulivenhealth.com
  • Please email our affiliate program manager at affiliates@neulivenhealth.com